We want you to have a smooth and satisfying shopping experience with every Rareperfo purchase.
Last Updated: 17 August 2026At Rareperfo, we carefully pack every order before dispatch. If you receive a damaged, defective, incorrect, or otherwise eligible product, you may contact us to request a return or replacement.
All return and refund requests are reviewed according to the conditions outlined in this policy.
To be eligible for a return, please ensure that the following conditions are met:
Due to the nature of fragrance products and hygiene considerations, opened, used, or sprayed perfume products may not be eligible for return unless the product is damaged, defective, or incorrectly supplied.
If you receive an incorrect fragrance or a product with a verified defect, please contact us as soon as possible with your order details and supporting photographs or videos.
If your order arrives damaged, leaking, broken, or contains an incorrect product, please contact Rareperfo customer support as soon as possible.
We may request clear photographs or a short video showing the product, packaging, shipping label, and visible damage to help us investigate the issue.
Please retain the original packaging until your return or replacement request has been reviewed.
To request a return, follow these steps:
Contact Rareperfo customer support with your order number and reason for the return.
Provide photographs, videos, or other information requested by our support team.
Our team will review the request and confirm whether the product qualifies for return.
Once approved, we will provide the applicable return, replacement, or refund instructions.
Where a replacement is approved, Rareperfo may provide the same product or, subject to availability, an appropriate alternative.
Replacement availability depends on stock levels and product availability at the time the request is processed.
If a refund is approved, the refund will be processed using the applicable payment method or another method agreed upon with the customer.
The time required for the refunded amount to appear in your account may vary depending on the payment provider or financial institution.
Processing times can vary depending on your bank or payment provider.
Return shipping arrangements and costs may depend on the reason for the return.
If the return is due to an incorrect, damaged, or defective product supplied by Rareperfo, we may arrange or cover the applicable return shipping cost, subject to verification.
Unless required by applicable law, the following products may generally not be eligible for return:
If you have any questions regarding returns, replacements, or refunds, please contact our customer support team.
Rareperfo reserves the right to review each return and refund request individually and may update this policy when necessary.